PulsePOINT - Monitor Your Customer Touch Points From Sales To Service

What is PulsePOINT?

PulsePOINT is a wireless touch screen survey application. The device is placed into the hands of your customer to capture real-time data and feedback needed to keep them coming back.

Make Your Customer's Last Impression As Good As The First

Customer feedback is collected "live" during the sales or service experience keeping you in tune with customers from start to finish.

Discover data that turns a prospect into a buyer
Engage customers in a fun and easy approach
Review survey results instantaneously
Address sales and service needs before they affect CSI ratings
Pinpoint sales and service training gaps based on customer feedback

Improve CSI Ratings

PulsePOINT identifies weaknesses early allowing you to fix them before the customer receives the manufacturer CSI survey. Don't let your CSI ratings score be a guessing game.

Avoid Lost Prospects - Know Why Customers Leave

Over 50% of committed customers who walk out may come back if you contact them for follow-up. Find out why they walked out and how to bring them back.

Turn Data Results into Bottom-Line Profitability

Collect the data your existing CRM system needs to perform
Compel walkers to do business with you

Ensure customers return to service their vehicles
Bring customers back for their next vehicle purchase
Identify customers who plan another purchase within the next year
Measure advertising impact and influence

Track Adherence To Sales and Service Protocols

Ask your customers if advisors:

Offer a tour of the Service Facility
Participate in the demonstration ride
Demonstrate overall knowledge of product

Maximize Results Immediately

Avoid pitfalls associated with the traditional data gathering methods.

Thrown-away comment cards
Illegible handwriting resulting in lost information
Low Response Rates (10 to 30 percent)
Slow turnaround time (1 to 3 months)

Experience the Advantages of PulsePOINT

Increased CSI Ratings

Accelerated Sales
Defined Target Marketing
Higher Survey Response Rates
Immediate Results
Easy Installation
Clear, Concise and User-Friendly Reports

Go Beyond Sales and Service

PulsePOINT offers a customized tier to automate your internal operations. Available options include:

Employee Satisfaction Surveys
Employment Hiring and Pre-Assessments
Staff Training Assessments & Evaluation



Members of:	PulsePOINT - Monitor Your Customer Touch Points From Sales To Service What is PulsePOINT? PulsePOINT is a wireless touch screen survey application. The device is placed into the hands of your customer to capture real-time data and feedback needed to keep them coming back. Make Your Customer's Last Impression As Good As The First Customer feedback is collected "live" during the sales or service experience keeping you in tune with customers from start to finish. Discover data that turns a prospect into a buyer Engage customers in a fun and easy approach Review survey results instantaneously Address sales and service needs before they affect CSI ratings Pinpoint sales and service training gaps based on customer feedback Improve CSI Ratings PulsePOINT identifies weaknesses early allowing you to fix them before the customer receives the manufacturer CSI survey. Don't let your CSI ratings score be a guessing game. Avoid Lost Prospects - Know Why Customers Leave Over 50% of committed customers who walk out may come back if you contact them for follow-up. Find out why they walked out and how to bring them back. Turn Data Results into Bottom-Line Profitability Collect the data your existing CRM system needs to perform Compel walkers to do business with you Ensure customers return to service their vehicles Bring customers back for their next vehicle purchase Identify customers who plan another purchase within the next year Measure advertising impact and influence Track Adherence To Sales and Service Protocols Ask your customers if advisors: Offer a tour of the Service Facility Participate in the demonstration ride Demonstrate overall knowledge of product Maximize Results Immediately Avoid pitfalls associated with the traditional data gathering methods. Thrown-away comment cards Illegible handwriting resulting in lost information Low Response Rates (10 to 30 percent) Slow turnaround time (1 to 3 months) Experience the Advantages of PulsePOINT Increased CSI Ratings Accelerated Sales Defined Target Marketing Higher Survey Response Rates Immediate Results Easy Installation Clear, Concise and User-Friendly Reports Go Beyond Sales and Service PulsePOINT offers a customized tier to automate your internal operations. Available options include: Employee Satisfaction Surveys Employment Hiring and Pre-Assessments Staff Training Assessments & Evaluation

designed by visual harbor